Customer Service Information

Ordering

All orders are initially received at our office. They are then processed at our separate warehouse facilities from where all goods are duly shipped worldwide.

Insured WorldWide Shipping With Tracking Number

In compliance with the security measures demanded by and set in place by both WorldPay and Paypal respectively , we shall only dispatch orders to the verified and registered name and address details held by said companies.  We will only ship / post items fully insured and with a Domestic or International Signed For Tracking Number and shall notify each customer of the relevant tracking number details per e-mail. International customers must allow for at least a minimum of 10 full normal working days (excluding week-ends ) once the products have been shipped / posted for the items to be delivered.  Please note we do not accept Worldpay Credit Card payments or Paypal orders from the following nine countries namely, Afghanistan, Brazil, Ethiopia, Iran, Nigeria, North Korea, Poland, Russia or Ukraine.   All orders shall be dispatched in an appropriate manner / packaging format conducive to the products purchased, in respect of which, one can reasonably expect, to arrive at the intended destination undamaged. 

It is the responsibility of the purchaser to make themselves available to both take possession of and sign for receiving the parcel dispatched by our company or alternatively make the relevant / necessary arrangements to uplift said parcel held at a specific depot or office prior to being returned back to ourselves. If the purchaser fails to implement both options then he or she will accept financial liability to pay for the initial postage / shipping fees and any subsequent postage / shipping fees to repeat the dispatch from our warehouse.   If for whatever reason the customer wishes to return all or part of their order then it shall be the customers responsibility to pay for return shipping fees and provide ourselves with a relative return tracking number.  Mere proof of postage without the required tracking number and service used will not suffice.

Product Returns

We reserve the right to apply a 15% handling fee for goods returned on the basis the customer has changed his or her mind. All items must be returned in exactly the same condition as dispatched with swing tags still intact and without any damage to either the swing tags or original manufacturers packaging ( where applicable ). 

We will not refund payment on certain items under any circumstances such as worn socks or pants / trousers with inner briefs on grounds of hygiene. The customer must notify us of any intended return and reason for same prior to returning the products. 

Customs Import Duties and Clearance Fees

For orders placed outside the U.K. and EU please note that you are responsible for any customs , import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.